Cookie Policy | Child Protect Training Portal

Legal and Privacy Notice

This Cookie Policy is provided for transparency and general platform guidance. It explains how cookies and similar technologies may be used when accessing the Child Protect Training Portal. It does not replace legal advice, school policy, official reporting procedures, emergency services, medical care, child protection authority guidance, or regulatory obligations. Schools and organizations should review their own legal, safeguarding, data protection, and Ministry of Education related responsibilities before using the platform.

Why cookies matter on a safeguarding training portal

Cookies are small data files or browser-based identifiers that help a website remember information during or between visits. On a training portal, cookies may help users stay signed in, access assigned courses, protect accounts, complete training steps, remember preferences, and support security.

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Account security

Cookies may help maintain login sessions, prevent unauthorized access, protect forms, and support secure learner and administrator access.

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Training access

Cookies may help the portal recognize a logged-in learner, remember course access, and support progress through training steps.

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Platform performance

Cookies and technical logs may help identify errors, improve page performance, protect availability, and troubleshoot user support issues.

Cookies and Thailand privacy context

Cookies can sometimes involve personal data, especially when they are connected to a user account, device, browser, IP address, learner activity, or analytics profile. For that reason, cookie use should be handled consistently with privacy, data protection, cybersecurity, and child learner protection responsibilities.

Essential cookies may be needed to provide login, account security, learner access, form protection, and training portal functionality.
Non-essential cookies, analytics, advertising, or tracking technologies should be explained clearly and used only where appropriate.
Where cookie data identifies or can reasonably identify a person, it should be treated as personal data.
Where children or student learners use the portal, cookie use should be especially limited, transparent, and tied to legitimate training or security purposes.
Schools and organizations should consider their own privacy notice, consent, lawful basis, and child data responsibilities before assigning learner access.
Cookies should not be used to unfairly profile, shame, target, or exploit child learners.

Types of cookies and similar technologies we may use

The exact cookies used may depend on account access, platform configuration, training features, analytics settings, payment features, security tools, and third-party service providers.

Type	What it may do	Why it may be needed
Essential cookies	Maintain login sessions, protect forms, remember secure session activity, and support account access.	Needed for the portal to work, especially for learner dashboards, administrator areas, course access, and security.
Preference cookies	Remember language, display settings, accessibility preferences, or other user choices.	Helps users have a more consistent and usable training experience.
Training function cookies	Support course navigation, learner access, progress status, and training step continuity.	Helps learners continue training and use portal features correctly.
Security cookies and logs	Detect suspicious access, repeated failed logins, bot activity, form abuse, or unauthorized behavior.	Protects learners, child data, administrator accounts, and platform reliability.
Analytics cookies	Help understand page use, course access issues, page performance, and technical errors.	Improves training usability, support response, and platform quality where enabled.
Payment or service cookies	Support checkout, invoice tools, payment confirmation, fraud prevention, or service provider functions.	Used only where paid training, organization plans, billing, or related services are enabled.
Third-party cookies	May be set by embedded services, analytics, payment processors, security tools, video players, or support tools.	Used only where the third-party feature is enabled or needed to provide the service.

How cookies support learner safety and platform integrity

In a child protection training environment, cookies should be used carefully. Their main purpose should be to support safe access, course delivery, account security, progress continuity, and reliable training support.

Appropriate cookie use

Keeping a learner or administrator securely signed in.
Protecting forms from spam, bots, or unauthorized submissions.
Helping learners continue training without losing session context.
Supporting language or display preferences.
Detecting suspicious access or repeated failed login attempts.
Understanding technical problems that prevent users from completing training.
Supporting payment, billing, or organization access where those services are enabled.

Cookie use that should be avoided

Tracking child learners for unrelated marketing purposes.
Using cookie data to shame, target, label, or unfairly treat learners.
Collecting more data than is needed for training, security, support, or service delivery.
Using analytics in a way that exposes identifiable child learner behavior unnecessarily.
Sharing cookie-based learner activity with unauthorized people.
Combining child learner data with unrelated advertising or profiling systems.
Using non-essential tracking without proper notice, consent, or lawful basis where required.

Cookie consent and user choices

Some cookies are necessary for the portal to function. Other cookies may be optional depending on the platform setup and the services enabled. Users may be able to manage cookie choices through browser settings, device settings, consent tools, or account preferences where available.

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Essential cookies

Essential cookies support login, account security, course access, form protection, and basic platform operation. If these cookies are blocked, parts of the portal may not work correctly.

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Preference and functional cookies

These cookies may remember language, display preferences, learner settings, or navigation choices that improve the training experience.

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Analytics or optional cookies

Analytics cookies may help us improve the portal, understand course access issues, and identify technical problems. Where required, users may be asked for consent or given choices.

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Browser controls

Most browsers allow users to delete cookies, block cookies, or limit certain types of tracking. Blocking cookies may affect login, training access, course progress, or certificate features.

For child learners and families

Cookies should help the training portal work safely. They should not be used to embarrass, unfairly monitor, or target a child learner. Parents, guardians, schools, and organizations should help children understand that some technical information may be used to keep training access secure, remember progress, and support the learning experience.

Third-party tools and service providers

Some portal features may rely on trusted third-party service providers. These providers may use cookies, pixels, scripts, local storage, session identifiers, or similar technologies when their services are enabled.

Hosting and security providers may use technical logs to protect the platform.
Email or notification services may process delivery and engagement information where enabled.
Payment processors may use cookies or fraud prevention tools when paid services are used.
Analytics tools may collect page and device information to improve performance where enabled.
Video, media, or embedded content providers may set cookies when embedded training content is used.
Support tools may use cookies to remember support sessions or user requests where enabled.
Third-party service providers should process data only as needed to provide the service and according to appropriate privacy protections.

Cookies, analytics, and learner progress

Learner progress is normally stored in the platform database, not only in cookies. Cookies may help connect the logged-in session to the learner account so the system can show the correct training, progress, and completion status.

Course access

Cookies may help confirm that the correct logged-in learner can access assigned training and dashboard features.

Progress continuity

Cookies may support session continuity so a learner can move through lessons, training steps, and knowledge checks.

Certificate access

Cookies may help authenticate a user before showing certificate records or completion information where enabled.

How long cookies may remain

Cookie duration depends on the type of cookie, browser settings, account status, platform configuration, and service provider settings.

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Session cookies

These usually last only while the browser session is active and may support login, security, and form protection.

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Persistent cookies

These may remain for a defined period to remember preferences, device choices, or consent settings.

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Security records

Security logs connected to cookies or sessions may be kept for a reasonable time to protect accounts, investigate misuse, and maintain platform reliability.

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Third-party cookie duration

Third-party tools may set their own cookie durations. Users should review those providers’ privacy or cookie notices where applicable.

Managing or disabling cookies

Users can often manage cookies through their browser or device. Schools and organizations may also use network, device, or browser settings that affect cookie behavior for learners.

Users may delete cookies from their browser settings.
Users may block some or all cookies, depending on their browser.
Users may use private browsing or browser privacy controls.
Users may manage third-party tracking settings in supported browsers.
Some browser settings may prevent the portal from staying signed in or tracking course session progress correctly.
Schools and organizations should test learner access before applying strict cookie blocking to training devices.
If blocking cookies prevents access to assigned training, contact the school, organization administrator, or Child Protect support.

Cookies and safeguarding boundaries

The portal is designed for training and awareness. Cookie data should not be treated as an emergency reporting system, child protection case file, or substitute for official safeguarding procedures.

Immediate safety concerns

If a child is in immediate danger or there is an urgent safeguarding concern, contact the appropriate local emergency service, child protection service, school safeguarding contact, parent or guardian, or trusted authority right away. Cookie settings, analytics records, contact forms, training progress, or support messages should not be relied on as emergency channels.

Privacy rights and cookie-related requests

Where cookie information is connected to an identifiable person, user, learner, account, or organization, privacy rights may apply subject to verification, legal requirements, platform capability, and applicable exceptions.

Requests may include

Asking what cookies or similar technologies are used.
Asking how cookie data supports account access, training, analytics, or security.
Requesting access to personal data connected to an account.
Requesting correction or deletion where legally and technically available.
Withdrawing consent for optional cookies where consent is used.
Raising concerns about tracking, analytics, or child learner data use.

Before action is taken

We may need to verify the identity of the person making the request.
For child learner data, we may need to verify parent, guardian, school, or organization authority.
Some technical logs may need to be retained for security, legal, or operational reasons.
Some cookies are necessary for the portal to work and cannot be disabled through the portal without affecting service use.
Some requests may need to be handled by the school or organization that assigned training.

Responsibilities of schools and organizations

Schools and organizations that assign training or manage learner devices should understand how cookie settings may affect learner access, progress, security, and completion records.

Provide privacy and cookie information to learners, parents, guardians, staff, or participants where required.
Confirm the lawful basis, consent, or authority for assigning training and processing learner data.
Use learner cookie-related data only for proper training, security, support, or administration purposes.
Configure school devices, browsers, and networks so learners can access required training securely.
Avoid unnecessary tracking or unrelated advertising tools for child learners.
Limit access to analytics, progress, and learner information to authorized people only.
Review the Privacy Policy and Child Data Notice when managing child learner accounts.

Related privacy and training pages

This Cookie Policy should be read together with the Privacy Policy, Child Data Notice, Terms of Use, and Training Portal Guide.

Privacy Policy

How personal data is collected, used, shared, retained, and protected.

Open privacy policy

Child Data Notice

How child learner data should be handled with special care.

Open child data notice

Terms of Use

Responsible use rules for learners, schools, organizations, and administrators.

Open terms

Training Portal Guide

How to access training, track progress, and use portal features.

Open guide

Updates to this Cookie Policy

This Cookie Policy may be updated when platform features change, service providers change, analytics settings change, privacy practices improve, or legal requirements change.

Recommended review: Learners, parents, guardians, schools, organizations, and administrators should review this Cookie Policy periodically, especially when using the portal on school-managed devices or child learner accounts.

Effective date: July 2026

Questions about cookies or privacy?

Contact Child Protect for questions about cookies, learner accounts, child data, privacy requests, training progress, certificates, school access, or organization setup.

Contact Child Protect Privacy Policy