Terms of Use | Child Protect Training Portal

Legal and Safety Notice

These Terms of Use explain safe, responsible, and transparent use of the Child Protect Training Portal. They do not replace school policy, child protection procedures, emergency reporting, legal advice, medical care, or official government requirements. Schools, organizations, parents, guardians, and users remain responsible for following their own legal, safeguarding, data protection, and Ministry of Education related obligations.

Purpose of the Child Protect Training Portal

The portal provides safeguarding awareness training and related learning tools. The goal is to help people understand child safety topics, build confidence, recognize concerns, respond responsibly, and know when to ask for help or follow the correct support pathway.

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Training access

Users may access assigned or available safeguarding training, including online safety, personal safety, student training, parent training, caregiver training, and trusted adult training.

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Progress and completion

The portal may track learner progress, completed lessons, knowledge checks, course status, and completion records where enabled.

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Certificates

Where enabled, learners may receive a completion certificate showing that required training steps were completed.

Who these terms apply to

These terms apply to anyone who accesses, registers for, manages, purchases, assigns, or participates in training through the Child Protect Training Portal.

User group	How they may use the portal	Main responsibilities
Learners	Complete assigned or available training, view progress, and access certificates where enabled.	Use the portal honestly, complete training carefully, protect login details, and ask for help when needed.
Parents and guardians	Support child learners, review training information, ask questions, and request support.	Help children understand training, privacy, safe use, and when to involve trusted adults or authorities.
Caregivers and trusted adults	Complete safeguarding training and use the knowledge to support safer responses to child safety concerns.	Use training responsibly and follow appropriate support or reporting pathways when concerns arise.
Schools and organizations	Assign training, manage learners, review progress, support certificates, and coordinate safeguarding awareness.	Confirm authority, consent, privacy notice, lawful basis, access control, and internal safeguarding procedures.
Administrators	Manage organization users, training access, learner progress, and completion records.	Access only necessary information and protect learner, child, and organization data from misuse.

Thailand education, safeguarding, and privacy context

The portal may be used by schools, parents, guardians, child-facing organizations, and learners in Thailand. Schools and organizations should align portal use with their own duties under Thai law, Ministry of Education expectations, child protection procedures, student safety requirements, and privacy obligations.

Schools and organizations should confirm that they have proper authority, notice, consent, or lawful basis before enrolling child learners or uploading learner data.
Training records, learner progress, certificates, and child learner information should be treated as protected information.
The portal should support, not replace, school safeguarding policies, incident response procedures, child protection reporting, or emergency pathways.
Organizations should use training records only for appropriate education, safeguarding, onboarding, refresher training, compliance, or support purposes.
Child-related concerns should be handled through appropriate school, parent, guardian, child protection, emergency, or authority channels.
Use of the portal should be consistent with privacy, data protection, cybersecurity, and child protection responsibilities.

Acceptable use of the portal

The portal must be used responsibly, safely, and only for legitimate training, learning, administration, support, and safeguarding awareness purposes.

Permitted use

Accessing safeguarding training and learning materials.
Completing course steps, lessons, activities, and knowledge checks.
Tracking legitimate learner progress and completion records.
Using certificates as records of completed training where enabled.
Managing organization training for authorized learners or staff.
Requesting support for account access, training progress, certificates, or course questions.
Using training knowledge to support safer, more responsible child protection awareness.

Prohibited use

Sharing login details or allowing unauthorized access.
Uploading false, misleading, unnecessary, or unauthorized learner information.
Misusing child learner data, progress records, certificates, or support information.
Using the portal to harass, shame, target, threaten, or unfairly label a child or learner.
Attempting to bypass security, copy protected content, scrape data, or disrupt the platform.
Using training content as a substitute for emergency reporting, legal advice, or child protection authority action.
Publishing learner records, child data, certificate details, or screenshots without proper authority.

Account and access responsibilities

Users are responsible for using their accounts safely and keeping access limited to authorized people.

1

Use accurate information

Account, learner, school, organization, and support information should be accurate, current, and provided only by someone with authority to provide it.

2

Protect login access

Users should keep passwords confidential, avoid shared accounts unless authorized, and report suspected unauthorized access.

3

Use the correct role

Administrators, learners, parents, caregivers, and organization users should use only the access level assigned to them.

4

Report access concerns

If an account is used by the wrong person, contains incorrect learner information, or shows unauthorized records, contact support promptly.

Training is awareness support, not emergency reporting

Child Protect provides training, awareness, and support materials. The portal is not an emergency service, child protection authority, legal advisor, medical provider, police reporting tool, or school safeguarding office. If a child is in immediate danger or there is an urgent safeguarding concern, contact the appropriate local emergency service, child protection service, school safeguarding contact, parent or guardian, or trusted authority right away.

Training content and responsible use

Training content is designed to build awareness, confidence, and practical understanding. It should be used as part of a broader safeguarding approach, not as the only source of action.

Training content may explain online safety, personal safety, trusted adults, safe communication, child data, certificates, and getting help.
Training should be completed carefully and not rushed only to obtain a certificate.
Knowledge checks are designed to support learning and may not prove professional competence.
Training does not authorize a person to act as a licensed child protection officer, counselor, investigator, medical provider, legal advisor, or government official.
Schools and organizations should combine training with internal policies, designated safeguarding roles, supervision, reporting pathways, and professional support.
Users should not rely on training content to ignore, delay, or avoid official reporting or emergency action when a child may be at risk.

Certificates and completion records

Certificates can help show that a learner completed assigned training, but they must be understood correctly.

What a certificate means

The learner completed required training steps where certificate settings are enabled.
The learner participated in safeguarding awareness training.
The certificate may support school, organization, onboarding, refresher, or training records.
The certificate can help learners show completion and confidence after training.
The certificate may include learner name, course name, completion date, and platform details.

What a certificate does not mean

It is not a professional license.
It is not legal certification.
It is not a child protection appointment.
It does not guarantee legal compliance.
It does not replace school policy, safeguarding procedure, official reporting, or emergency response.
It does not prove that a person is qualified to investigate child protection concerns.

Child learner data and privacy responsibilities

Child learner data must be handled carefully. Users and organizations must not misuse learner information, progress records, certificate records, support requests, or child-related data.

Only collect or provide child learner data that is needed for training, access, progress tracking, support, or completion records.
Do not share child learner records with unauthorized people.
Do not publish child learner information, screenshots, progress, or certificates without proper authority.
Do not use learner records to embarrass, shame, punish, target, label, or unfairly treat a child.
Schools and organizations should provide privacy notice and obtain consent or lawful authority where required.
Requests about child data may require identity checks, parent or guardian authority checks, or school or organization confirmation.
Users should review the Privacy Policy and Child Data Notice for more information about data use and rights.

Organization and school responsibilities

Schools and organizations that assign or manage training have additional responsibilities because they may control learner access, learner lists, staff accounts, administrator access, and completion records.

Before assigning training

Confirm proper authority to enroll learners or staff.
Provide privacy notice and obtain consent where required.
Explain the purpose of training and how progress records may be used.
Limit administrator access to authorized users only.
Confirm that learner data is accurate and necessary.
Align training with internal safeguarding and child protection procedures.

After assigning training

Use progress records and certificates only for proper training or safeguarding awareness purposes.
Update or remove learner records when no longer needed.
Respond responsibly to parent, guardian, learner, or staff questions.
Report suspected unauthorized access or data misuse promptly.
Maintain internal records according to school or organization policy.
Do not rely on the portal as the only safeguarding control.

Safety concerns and user conduct

The portal must not be used in a way that creates risk, hides concerns, misleads users, or interferes with proper safeguarding support.

1

Take concerns seriously

If training raises a concern about a child or learner, users should follow the appropriate school, parent, guardian, organization, child protection, or emergency pathway.

2

Do not investigate without authority

Training users should not use the portal as authority to investigate, confront others, collect unnecessary details, or promise secrecy to a child.

3

Use responsible language

Do not use the portal or training content to shame, blame, threaten, harass, or target a child, family, staff member, learner, or organization.

4

Follow the correct pathway

When a safety issue may exist, use the correct reporting, support, escalation, or emergency process for the situation.

Platform availability and changes

We aim to provide reliable access to the portal, but access may change due to maintenance, updates, security needs, account issues, organization changes, or service limitations.

Training content, courses, certificate availability, features, pricing, or access rules may change over time.
Access may be limited or suspended for misuse, security risk, unauthorized activity, non-payment, or breach of these terms.
Some training may be assigned by a school or organization and may depend on that organization’s settings or agreement.
We may update, remove, or reorganize content to improve training quality, safety, or legal alignment.
We are not responsible for delays caused by internet issues, third-party services, hosting failures, browser problems, user device issues, or force majeure events.
Users should contact support if course access, progress, certificates, or account features are not working as expected.

Intellectual property and training materials

Training materials, course content, design, text, images, certificates, platform structure, and related resources are protected and may only be used as allowed by the portal.

Users may access training materials for their own assigned learning or authorized organization training purpose.
Users may not copy, resell, redistribute, publish, scrape, or reuse training content without written permission.
Organizations may not remove branding, alter certificates, or present training content as their own without authorization.
Users may not use portal materials to create competing courses, commercial products, or unauthorized derivative works.
Feedback, suggestions, or improvement requests may be used to improve the portal without creating ownership rights for the submitting user.

Payment, subscriptions, and organization access

Where paid training, organization accounts, subscriptions, invoices, or purchase options are used, additional payment terms may apply.

Course prices, access periods, organization plans, and certificate availability may vary.
Payments, invoices, refunds, renewals, and cancellations may be handled according to the applicable purchase terms or organization agreement.
Organization access may depend on active agreement status, administrator setup, learner limits, payment status, or agreed training scope.
Unused access, incomplete courses, or expired organization access may not automatically create a refund unless stated in the applicable terms.
Billing and payment data should be handled according to the Privacy Policy and applicable financial record requirements.

Limitation of use and responsibility

Child Protect training is designed to support awareness and confidence. Users remain responsible for acting safely, legally, and according to their role.

No guarantee of outcome

Completing training or receiving a certificate does not guarantee that a child safety concern will be prevented, identified, reported, resolved, or legally handled correctly. Users, schools, and organizations must use training together with proper supervision, policies, reporting procedures, qualified advice, and appropriate authorities where needed.

Suspension, removal, or restriction of access

We may restrict, suspend, or remove access when necessary to protect learners, child data, platform security, legal compliance, training integrity, or other users.

Unauthorized access, shared credentials, or suspected account compromise.
Misuse of learner data, child data, certificate records, or organization records.
Harassment, threats, harmful conduct, or unsafe use of the portal.
Attempted hacking, scraping, copying, bypassing security, or disrupting the platform.
False information, fraudulent certificates, or misuse of completion records.
Failure to follow these terms, privacy requirements, payment terms, or organization agreements.
Legal, safety, child protection, regulatory, or emergency reasons requiring immediate action.

Related policies

These Terms of Use should be read together with our privacy, child data, certificate, and training support pages.

Privacy Policy

How personal data is collected, used, shared, retained, and protected.

Open privacy policy

Child Data Notice

How child learner data should be handled with special care.

Open child data notice

Certificates

What completion certificates mean and what they do not mean.

View certificates

Getting Help

Guidance for learners and trusted adults when safety support is needed.

Get help

Updates to these Terms of Use

These Terms of Use may be updated when the portal changes, training features are added, legal requirements change, organization access changes, or safeguarding practices are improved.

Recommended review: Learners, parents, guardians, schools, organizations, and administrators should review these terms periodically. Continued use of the portal after updates may mean acceptance of the updated terms where legally allowed.

Effective date: July 2026

Questions about using the portal?

Contact Child Protect for questions about training access, learner accounts, organization setup, certificates, child data, privacy, or responsible use of the platform.

Contact Child Protect Training Portal Guide